Resources

How to Sell, Donate, & Recycle Furniture, Art, Antiques, & Clothes When Downsizing
Advice, Sustainability | April 16, 2024
How to Sell, Donate, & Recycle Furniture, Art, Antiques, & Clothes When Downsizing

To ensure a smooth, efficient downsizing experience, it’s essential to have a plan for selling, donating, and recycling items. In this comprehensive guide, we’ll explore strategies and resources to help you navigate this transition with ease.

How To Declutter Sentimental Items Before a Move
Advice | March 14, 2024
How To Declutter Sentimental Items Before a Move

  As lifestyles evolve, so do living spaces. For those contemplating the transition from a spacious estate to a more compact residence, decluttering becomes a pivotal task. Downsizing entails more than just physical logistics; it involves a careful curation of sentimental items, a process that requires sensitivity and strategic planning. Whether you’re a seasoned mover

Risk Management Framework
Move Management | June 22, 2023
Risk Management Framework

Part of Bond and Des Voeux’s role is to identify move companies with which to partner. As with all of our partnerships, we apply a robust risk management framework when selecting move companies: we identify the potential risk, we analyze it, we mitigate it, and we continue to monitor it. There is always the potential

Privacy in the Age of Social Media
Move Management | May 18, 2023
Privacy in the Age of Social Media

Is it possible to maintain a sense of privacy in an age where everything we do online is tracked, analyzed and fed back to us in an attempt to have us spend money? And how do we at Bond and Des Voeux maintain our values of trust and discretion in a world where sharing absolutely

The Importance of NDAs at Bond and Des Voeux
Move Management | May 4, 2023
The Importance of NDAs at Bond and Des Voeux

Why are NDAs important? While many people will be familiar with NDAs in terms of business industries, they have just as much of a place in our world here at Bond and Des Voeux. Our clients can rest assured that we will oversee all aspects of their transition with trust and discretion and that their

Episode 10: Creating Trusting, Sustainable Partnerships with Your Realtor
Let's Talk Service Podcast | November 15, 2022
Episode 10: Creating Trusting, Sustainable Partnerships with Your Realtor

Our Founder, Eve Ward, applies customer service knowledge to guide us through the world of real estate, the importance of setting clear expectations with your realtor or real estate agent, and how to build trust with them to foster a long-term partnership.

Episode 9: Customer Service: A Look into the Contractor Industry
Let's Talk Service Podcast | November 1, 2022
Episode 9: Customer Service: A Look into the Contractor Industry

In this episode, we discuss the roles we all play as customers, how to address apathy in customer service, and how customer service is a partnership between customers and businesses, specifically through the lens of contractors who provide home services.

Episode 8: No One Cares: The Common Denominator in Customer Service
Let's Talk Service Podcast | October 11, 2022
Episode 8: No One Cares: The Common Denominator in Customer Service

Have you ever lodged a complaint and felt like no one was really listening? Or maybe worse – Have you taken a moment to compliment a service and then felt like an inconvenience for taking up their time? On this episode of Let’s Talk Service, we dive into the cross-industry epidemic of customer service apathy,

Episode 7: Bond and Des Voeux: A Closer Look Into the Move Concierge Industry
Let's Talk Service Podcast | September 27, 2022
Episode 7: Bond and Des Voeux: A Closer Look Into the Move Concierge Industry

The move concierge industry may still be considered relatively new, but customer service has been around for centuries. At Bond and Des Voeux, a move concierge and relocation consulting firm, we take customer service very seriously.

Episode 6: How to Complain Effectively
Let's Talk Service Podcast | September 6, 2022
Episode 6: How to Complain Effectively

In today’s episode, we are discussing how to complain effectively. This can be challenging sometimes, as we tend to let our emotions get the best of us. Listen in to learn how to get your point across without letting external factors take over.