The moving concierge industry may still be considered relatively new, but customer service has been around for centuries. At Bond and Des Voeux, a move concierge and relocation consulting firm, we take customer service very seriously. In fact, we center everything we do around providing the highest level of service to our clients and collaborators. On today’s episode of Let’s Talk Service, we discuss our approach to providing top notch customer service in the moving concierge industry, including a peek into our process and the core values we hold that keep our clients highly satisfied.

This episode, we discuss:

[1:43] How Bond and Des Voeux makes clients’ lives easier

Moving can be a deeply personal and stressful experience. That’s why at Bond and Des Voeux, our entire focus is around making the client’s life easier. Our role is centered around ensuring there is a comprehensive plan and a holistic approach for the entire relocation or move. We assign each client a project manager to assist them through the move from beginning to end to ensure a shameless, well-communicated approach. We also focus on providing services with trust, discretion, and empathy.

[5:57] The importance of having proper back office support

For a number of years, Bond and Des Voeux has operated with a structure that differs from the traditional model. We have built a back office team that handles scheduling, communication, and reporting so that the project manager, who is working directly with the client, can actually focus on the client and their unique needs. It is a structure that really has proven to have a calming effect on everyone involved, including the client.

[8:08] Why operating independently is vital for customized customer service

At Bond and Des Voeux, we aren’t contracted with one specific real estate agent, interior designer, or any other particular service provider. We’ve chosen to remain independent so that we can continue to choose the best vendors for each unique client. This allows us to provide a customized service that leaves each of our clients highly satisfied.

[9:10] What to expect on the next episode

Going forward on Let’s Talk Service, we’ll be discussing customer service as it applies to different industries and sectors. On the next episode of the podcast, we’ll be discussing the present day situations and challenges of the airline industry.

Thank you for listening! I’d love you to join me for a new episode every other Tuesday and hear from our guests and their perspective on fabulous customer service. If you’re interested in more information, check out Bond and Des Voeux on Instagram!