On today’s episode of Let’s Talk Service, Eve applies customer service knowledge to guide us through the world of real estate. She discusses the importance of setting clear expectations with the realtor or real estate agent, how to build trust with your realtor to foster a long-term partnership, and how being clear about your desire
Over the past few episodes of Let’s Talk Service, we’ve discussed the role we all take on as customers, how to remedy apathy in the customer service world, and how customer service is a partnership between the customer and the business. Join us on today’s episode, where we are reviewing these notions specifically through the
Have you ever lodged a complaint and felt like no one was really listening? Or maybe worse – Have you taken a moment to compliment a service and then felt like an inconvenience for taking up their time? On this episode of Let’s Talk Service, we dive into the cross-industry epidemic of customer service apathy,
The moving concierge industry may still be considered relatively new, but customer service has been around for centuries. At Bond and Des Voeux, a move concierge and relocation consulting firm, we take customer service very seriously. In fact, we center everything we do around providing the highest level of service to our clients and collaborators.
In our last episode, we chatted about customer complaints, how to deal with them, and how to regain a customer’s confidence when it’s once been shaken. In today’s episode, we are discussing how to complain effectively. I know that this can be challenging sometimes as we tend to allow our emotions to get the best
If you have worked in the customer service field for any amount of time, the odds are you have experienced some type of customer complaint. While we have been socialized to cringe at complaints and even become defensive at times, customer complaints can actually be very valuable for your business. Join us for this week’s
Do you always expect the expert to be right? Times are changing! In a pre-Covid world, staffing and stock shortages weren’t an everyday problem. Today, those issues are disrupting customer’s and professional’s expectations alike, causing estimate errors and delaying timelines for months on end. Being a customer is no longer a passive role: It’s time
No tip-shaming here! As an expat, the who, what, and when of tipping can get a little…overwhelming. More recently though, I’ve found that tipping has become a culture shock even for people who have lived in the U.S. for their entire lives. As someone who has been immersed in the customer service industry for decades,
When you hear the term ‘customer service,’ what comes to mind? Depending on the industry or country you’re in, your experience could be vastly different. I started my customer service experience in hotels in the 80s, and travelled from the UK to Germany, India, Korea, Hong Kong, and many other places around the world. Join
Welcome to Let’s Talk Service! My name is Eve Ward, host of the Let’s Talk Service podcast and founder of move concierge and relocation service Bond and Des Voeux. My work in customer service and finance has helped me see a lot of the world, which has allowed me to gain a deeper understanding of
