If you have worked in the customer service field for any amount of time, the odds are you have experienced some type of customer complaint. While we have been socialized to cringe at complaints and even become defensive at times, customer complaints can actually be very valuable for your business.
We have recently been researching membership clubs for our clients, and we stumbled upon this one—the hardest club to get into. Hidden among the swarms of crowds flowing through Disneyland in California each day, is the exclusive Club 33, located in Disneyland’s New Orleans Square. The Club offers exclusive Disneyland privileges but only if you
Listen in to learn how to ask the right questions to navigate tricky customer service situations, manage emotions and expectations effectively, and create a partnership that leaves you truly satisfied.
Eve Ward says, “I have been immersed in the customer service industry for decades, and I feel it’s time we have an honest conversation about navigating tipping culture in the U.S. and educate ourselves on tipping etiquette across industries.”
When you hear the term ‘customer service,’ what comes to mind? Depending on the industry or country you’re in, your experience could be vastly different. Join me on this episode as we discuss these differing cultural experiences and the thread that ties them all together.
My work in customer service and finance has taken me to many parts of the world, helping me gain a deeper understanding of what customer service really is and how each of us plays a different role. Join me in discussing these topics and more on this very first episode of the podcast.
Moving is a notoriously stressful experience. When you add moving with children to the mix, it can seem like an impossible endeavor. The truth is, however, that moving with children can be a positive experience for everyone if you take certain steps to help your child prepare, transition, and adapt to their new home, town, and
Bond and Des Voeux’s partnership with HandUp Mattress Recycling has prompted us to dive deeper into the problem with mattresses. Or rather, the problem with mattress disposal in the United States. With over 9,000 mattress companies worldwide, the sleep industry has a strong foothold in the economy and an impact on the environment. The demand
By Karen Goold When we first get the go-ahead for our house move, excitement kicks in. A new adventure, in a new home. It’s not long, however, for the excitement to turn to stress, when we think of all the things that need to be done to get there. This intense uncertainty can cause negative
A Summary of the Art Market Trends for 2022 Since the beginning of the pandemic in 2020, the art industry, which encompasses many sectors such as auction houses, galleries, artists, collectors, etc., have had to reimagine the way in which it operates. As digital communications and interactions became the new norm, auction houses had to
