If you have worked in the customer service field for any amount of time, the odds are you have experienced some type of customer complaint. While we have been socialized to cringe at complaints and even become defensive at times, customer complaints can actually be very valuable for your business. Join us for this week’s
Relocating Requires Energy When we’re stressed, we often “treat” ourselves to comfort food. These seem good at the time, as they give us a dopamine high, a bit of a happy buzz. Unfortunately – and this is the bit we usually forget – this doesn’t last long, and we then go into a sugar crash,
We have recently been researching membership clubs for our clients, and we stumbled upon this one—the hardest club to get into. Hidden among the swarms of crowds flowing through Disneyland in California each day, is the exclusive Club 33, located in Disneyland’s New Orleans Square. The Club offers exclusive Disneyland privileges but only if you
Do you always expect the expert to be right? Times are changing! In a pre-Covid world, staffing and stock shortages weren’t an everyday problem. Today, those issues are disrupting customer’s and professional’s expectations alike, causing estimate errors and delaying timelines for months on end. Being a customer is no longer a passive role: It’s time
No tip-shaming here! As an expat, the who, what, and when of tipping can get a little…overwhelming. More recently though, I’ve found that tipping has become a culture shock even for people who have lived in the U.S. for their entire lives. As someone who has been immersed in the customer service industry for decades,
When you hear the term ‘customer service,’ what comes to mind? Depending on the industry or country you’re in, your experience could be vastly different. I started my customer service experience in hotels in the 80s, and travelled from the UK to Germany, India, Korea, Hong Kong, and many other places around the world. Join
Welcome to Let’s Talk Service! My name is Eve Ward, host of the Let’s Talk Service podcast and founder of move concierge and relocation service Bond and Des Voeux. My work in customer service and finance has helped me see a lot of the world, which has allowed me to gain a deeper understanding of
Moving is a notoriously stressful experience. When you add moving with children to the mix, it can seem like an impossible endeavor. The truth is, however, that moving with children can be a positive experience for everyone if you take certain steps to help your child prepare, transition, and adapt to their new home, town, and
Bond and Des Voeux’s partnership with HandUp has prompted us to dive deeper into the problem with mattresses. Or rather, the problem with mattress disposal in the United States. With over 9,000 mattress companies worldwide, the sleep industry has a strong foothold in the economy as well as an impact on the environment. The demand
At Bond and Des Voeux, sustainability is one of our top priorities. We are often asked by our clients of ways to donate and recycle; and a frequent question that arises is how mattresses are recycled, and who recycles them. We have been following recycling for a number of years, and one of the challenges
