Our Founder, Eve Ward, applies customer service knowledge to guide us through the world of real estate, the importance of setting clear expectations with your realtor or real estate agent, and how to build trust with them to foster a long-term partnership.
In this episode, we discuss the roles we all play as customers, how to address apathy in customer service, and how customer service is a partnership between customers and businesses, specifically through the lens of contractors who provide home services.
Have you ever lodged a complaint and felt like no one was really listening? Or maybe worse – Have you taken a moment to compliment a service and then felt like an inconvenience for taking up their time? On this episode of Let’s Talk Service, we dive into the cross-industry epidemic of customer service apathy,
The move concierge industry may still be considered relatively new, but customer service has been around for centuries. At Bond and Des Voeux, a move concierge and relocation consulting firm, we take customer service very seriously.
In today’s episode, we are discussing how to complain effectively. This can be challenging sometimes, as we tend to let our emotions get the best of us. Listen in to learn how to get your point across without letting external factors take over.
If you have worked in the customer service field for any amount of time, the odds are you have experienced some type of customer complaint. While we have been socialized to cringe at complaints and even become defensive at times, customer complaints can actually be very valuable for your business.
Listen in to learn how to ask the right questions to navigate tricky customer service situations, manage emotions and expectations effectively, and create a partnership that leaves you truly satisfied.
Eve Ward says, “I have been immersed in the customer service industry for decades, and I feel it’s time we have an honest conversation about navigating tipping culture in the U.S. and educate ourselves on tipping etiquette across industries.”
When you hear the term ‘customer service,’ what comes to mind? Depending on the industry or country you’re in, your experience could be vastly different. Join me on this episode as we discuss these differing cultural experiences and the thread that ties them all together.
My work in customer service and finance has taken me to many parts of the world, helping me gain a deeper understanding of what customer service really is and how each of us plays a different role. Join me in discussing these topics and more on this very first episode of the podcast.
