If you have worked in the customer service field for any amount of time, the odds are you have experienced some type of customer complaint. While we have been socialized to cringe at complaints and even become defensive at times, customer complaints can actually be very valuable for your business.
Relocating Requires Energy When we’re stressed, we often “treat” ourselves to comfort food. These seem good at the time, as they give us a dopamine high, a bit of a happy buzz. Unfortunately – and this is the bit we usually forget – this doesn’t last long, and we then go into a sugar crash,
We have recently been researching membership clubs for our clients, and we stumbled upon this one—the hardest club to get into. Hidden among the swarms of crowds flowing through Disneyland in California each day, is the exclusive Club 33, located in Disneyland’s New Orleans Square. The Club offers exclusive Disneyland privileges but only if you
Listen in to learn how to ask the right questions to navigate tricky customer service situations, manage emotions and expectations effectively, and create a partnership that leaves you truly satisfied.
Eve Ward says, “I have been immersed in the customer service industry for decades, and I feel it’s time we have an honest conversation about navigating tipping culture in the U.S. and educate ourselves on tipping etiquette across industries.”
When you hear the term ‘customer service,’ what comes to mind? Depending on the industry or country you’re in, your experience could be vastly different. Join me on this episode as we discuss these differing cultural experiences and the thread that ties them all together.
My work in customer service and finance has taken me to many parts of the world, helping me gain a deeper understanding of what customer service really is and how each of us plays a different role. Join me in discussing these topics and more on this very first episode of the podcast.
Moving is a notoriously stressful experience. When you add moving with children to the mix, it can seem like an impossible endeavor. The truth is, however, that moving with children can be a positive experience for everyone if you take certain steps to help your child prepare, transition, and adapt to their new home, town, and
Bond and Des Voeux’s partnership with HandUp has prompted us to dive deeper into the problem with mattresses. Or rather, the problem with mattress disposal in the United States. With over 9,000 mattress companies worldwide, the sleep industry has a strong foothold in the economy as well as an impact on the environment. The demand
At Bond and Des Voeux, sustainability is one of our top priorities. We are often asked by our clients of ways to donate and recycle; and a frequent question that arises is how mattresses are recycled, and who recycles them. We have been following recycling for a number of years, and one of the challenges
